Refund Policy

This Refund Policy applies to the Site and all products and services offered by Mini Murray & Me.

Mini Murray & Me does NOT refund for the following:

  • Personalised items where an error in personalisation occurred as a result of the customer providing incorrect information when ordering
  • Change of mind on items after an order has been placed and whether it has been shipped or not.
  • Transit damage

Mini Murray & Me WILL refund or replace for the following:

  • An error in personalisation of an item where the error occurred by Mini Murray & Me
  • Where an item is found to have a fault not caused by misuse or as a direct result of the user

Mini Murray & Me is not responsible nor liable for any items that are to be freighted once they are collected from our premises by our Courier partners. Mini Murray & Me is not responsible for any costs that may be incurred as a result of courier re-delivery fees (if applicable) if the item cannot be successfully delivered. We recommend adding leave instructions to the 'order notes' section during checkout.

Contacting us

If you have any questions about this Refund Policy, the practices of this site, or your dealings with this site, please contact us at:

Mini Murray & Me

PO Box 295 Macarthur Square Campbelltown NSW 2560